If you have already placed an order and need to make changes, please contact our customer service team as soon as possible. You can reach us by sending an email to support@welaxhome.ca — we will do our best to accommodate your request before the order is shipped.
Once the order has been shipped, please contact us if you need to change the shipping address; other information cannot be modified. Thank you for your understanding.

We hope you won’t need to cancel your order — but if you do, our customer support team is here to help. Please email support@welaxhome.ca and we’ll assist you promptly.

Absolutely! If you’re experiencing issues at checkout, please try switching to another browser first (e.g., from Safari to Chrome). If the issue continues, email support@welaxhome.ca with a brief description of the problem and screenshots if possible. If you see any error messages or a blank page, please include that information — it helps us resolve the issue faster.

Yes. We offer bulk purchasing for businesses, offices, restaurants, and other commercial spaces. Please contact support@welaxhome.ca to learn more about volume discounts.

If your product arrives damaged or missing parts, please take photos/videos and email them along with your order number to support@welaxhome.ca. We will assist you right away.

To ensure faster delivery, we use a multi-warehouse shipping model. Your order may ship from different locations and may be split into multiple packages depending on inventory. If your order is split, you will see multiple tracking numbers in your shipping updates.

We know you’re excited to experience WELAX comfort. Orders usually ship within 48 business hours, and delivery to Canada domestic regions typically takes 1–5 business days. Once your order ships, you will receive a notification with tracking details for all packages. Please note: Delivery time begins after your order ships.

Once your order ships, you’ll receive a confirmation email with tracking information. You can check your package status anytime. You may also track your order in real time through our tracking page: https://welaxhome.ca/apps/17TRACK

Yes. All orders placed on our official website include free standard shipping, with no additional charges.

Some items are large and need to be shipped separately to meet carrier size requirements. Split shipments reduce the risk of damage and improve delivery efficiency.

Please keep the original packaging until you decide to keep the product. We are unable to provide replacement boxes for returns.

If tracking shows “delivered” but you haven’t received the package, please first check the delivery location and confirm with the carrier or neighbors. If you still cannot locate it, contact us via Live Chat or email support@welaxhome.ca, and we will help resolve the issue.

Yes, all our products include warranty coverage. Warranty periods vary by product type. Please refer to our warranty page for details:https://welaxhome.ca/pages/warranty.Coverage generally includes manufacturing defects such as frame issues, hardware failures, or structural damage. Normal wear and tear (e.g., fabric wear, minor leather fading) may not be covered.

Please prepare your proof of purchase (invoice or order number) and photos/videos of the issue, then send them to our support team. After verification, we will offer repair, replacement, or refund options depending on the case.

Each product includes care instructions. Please follow the guide included in your manual to keep your item in good condition.

Ergonomic Chair Care Tips

• Wipe dust regularly; treat leather parts with conditioner.
  
• Avoid direct sunlight to prevent fading or aging.
  
• Check screws periodically to keep the chair stable.
  
• Use adjustment features properly and avoid excessive force.
  

Executive Leather Chair Care Tips

• Wipe with a soft cloth and use leather conditioner periodically.
  
• Avoid sunlight and high heat to prevent cracking or fading.
  
• Keep away from sharp objects and clean spills promptly.
  
• Check seams and frame regularly to ensure stability.
  

Compressed Sofa Care Tips

• Allow the sofa to fully expand according to the manual upon arrival.
  
• Dust regularly and keep the surface dry.
  
• Avoid sunlight, heat, and humidity.
  
• Prevent sharp objects from scratching the surface and ensure even weight distribution.

You may request a return within 60 days of receiving your item (non-damage reasons). Full details: https://welaxhome.ca/policies/refund-policy.

For personal reasons returns within 60 days (e.g., “don’t like it” / “not suitable”), the buyer is responsible for return shipping. If the item is damaged, defective, or incorrect, we cover all return shipping costs.

Once the returned item is received and inspected, we will process your refund. Refunds typically arrive within 3–5 business days.

We currently accept:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal

At checkout, enter your code in the “Discount code” field and click Apply.

Of course! You can reach us anytime via email (support@welaxhome.ca) or through Live Chat on our website. We’re always happy to help!